860 Ridge Lake Blvd, Memphis, TN 38120
Not resolved
1 comment

We’ve been without ac for 21 days. AHS connected us with a horrible company as far as service.

After two visits from technician, he just sent in diagnosis five days ago. The parts are ready but we have NO INSTALL date. AHS can’t seem to contact their contractor and have done NOTHING to expedite the matter. I’ve called almost every day.

This is the worst company for efficiency and there is no accountability! When you call AHS it seems you are speaking with an overseas call center, so no local contact to help.

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: Easy to enroll.

American Home Shield Cons: Horrific customer service, Contractor did not do much, Zero interest in their customers.

  • Time Waster
  • Home Warranty
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While you are waiting, the service contractor assigned to your claim is servicing new work orders, because that is how the home warranty HVAC contractor gets paid and gets a growing number of calls. They only get an average of $200 per claim, so high volume is a higher priority than fixing those customers that are already in queue.

All the older claims have costly problems and no out of pocket non-covereds payable by the homeowner to cover the actual Costs the HVAC company incurs. This is why there is so much waiting involved in home warranty service

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