Water heat broke and leaked into basement. Customer service stated that as long as you were contacted by the "authorized plumber within 48 hours there is nothing we can do".
Plumber said he could not come for 3 days, but they said as long as you are contacted you service agreement starts, I asked them how long to replace or fix water heater and they said 4-5 days. We have to authorize a new one. The corporate office review team told me to boil water for a shower. They never fixed my issue, The company is a joke and they will be contacted by the better business bureau for "scamming cutomers into buying their services".
They do not fix things in a timely manner. Do not use this scamming company.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $900. This person is overall dissatisfied with American Home Shield. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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