Germantown, Tennessee
Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Turnaround Time

I have purchased my first home and the seller was nice enough to buy me a home warranty with American Home Shield. I am 3 months in with my new home and the hot water has gone out.

I called AMS and a company called Drain Go came out, but they informed me that I would be out of pocket with parts. I didn't allow them to do any work until I spoke back with AMS because my contract clearly states all components and parts would be covered under the water heater. Once I called an agent, she agreed with what I said because she informed me that the things that are needed is considered to be parts. I receive another call on Friday (4/1/16) from AMS that the only thing covered is the hot water heater.

It is not stated in the contract like that and everyone knows you must have parts to make a hot water heater work.

Also, the person I spoke with today (4/5/16) informed me that I need parts to make a water heater work, but its not covered. I then stated that all calls are recorded and that he should go back and listen, but he is still trying to make me pay for something that is considered parts.

Product or Service Mentioned: American Home Shield Water Heater Warranty.

Reason of review: Warranty issue.

Monetary Loss: $350.

Preferred solution: Deliver product or service ordered.

American Home Shield Cons: Shady business practices in denying coverage.

  • Residential Home Warranty
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