We had exactly the same problem but we called on Friday afternoon and 7 more times during the weekend. This was a recurring problem for ~4 weeks.
They have service men for NON-CONTRACT only customers. WHAT????? Said it was in the contract that they had 4-24 BUSINESS hours to respond (not weekends). This was for my 85 year old mother!
And it did get up over 100 degrees. They also would not waive the fee so we could get a real 24/7 company in to fix the problem!
This is Monday - they called to SET-UP an appt. (not to be there immediately)...what a scam!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of ahs request service. American Home Shield needs to read this review and look into the issue (if any) according to poster's claims.
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