I have been paying for this warranty for over 8 years. I have had the HVAC system cleaned and serviced by AHS contractors over the years.
The HVAC system is now 20 years old. I have had numerous repairs on the system in the last 3-4 years (about 2-3 times per year). Just this month, they denied the repair because of faulty wiring. I had to point out to them that it was one of their contracted companies that touched the wiring on the last repair.
They agreed to do get a second opinion from the company that did the wiring. They fixed it!! (for 3 days). It broke again.
It needs a new compressor. Both companies agree - the compressor is bad. Rather than change out the whole system, they want to band aid it again. The charge for me with the insurance is $465 ($195 for disposal and recovery and $270 for freon).
If I want to replace the system on my own, they will give my $565 towards a new unit - which will cost me $4300 (A quote I got from a different HVAC company). Their contractor quoted me $6200!!
If I just change out the compressor like they recommend, the HVAC guy said that they lines are filled with acid and will keep failing. AHS said that it would also take 3-5 business days to get the new compressor in - who knows how long I would have to wait to get on the schedule for them to replace it. In the meantime, I have had a tenant without heat or air since March 8.
I am a good landlord. I am tired of messing around with AHS, so I am paying to have the system replaced and want to fight them.
This warranty is useless.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Poor customer service.
Monetary Loss: $4300.
Preferred solution: Full refund.
American Home Shield Cons: Wait times for repair, Wait times for evaluation.