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Update by user Feb 25, 2022

From me to AHS and they NEVER responded.. I feel that I was in danger..

and they didn't care.Sent: Thursday, February 3, 2022 2:13 PMTo: AHS Media Center ;Subject: Re: Help oh it gets better. Yesterday a tech from GE Showed up and would NOT LEAVE my porch for 15 minutes even after I told him that AHS had sent someone else out already.. I almost had to call the cops on him. I called GE and they told him to get off my property..

I don't feel safe and I can't believe AHS would send someone like that to my HOME.. this is my HOME.. I should feel safe.. I am beside myself on this whole fiasco.Pissed Consumer wants me to go live and talk about my situation..

From: AHSMediaCenter@***.com Sent: Thursday, February 3, 2022 10:11 AMTo: Raylene V Subject: Re: Help Raylene, Thank you for reaching out to the Media Center regarding your refrigerator claim with GE. I sincerely apologize for the delays you have experienced, and the inconvenience this has caused to you and your family. Please reply to this email at your earliest convenience with your contract number, or covered property address and I would be happy to investigate further. I am not a manager; however, I am empowered by my leadership team to provide a resolution to your issue regarding this service.

Kind Regards, Tamara Wyatt| Social Media Specialist Office Hours:10:00 am - 7:00 pm CST Monday - FridayEmail: AHSMediaCenter@***.com Please note, my email address has changedFrom: Raylene V Sent: Thursday, January 27, 2022 8:24 PMTo: AHS Media Center ; Subject: Help I have been trying to get someone to help me for 9 days.. I still have no refrigerator and I keep getting the run around.. I am about to see if the local news will interview me and do a segment on this situation.. It has been *** I can never speak to anyone in the US nor a manager.

I have allegedly left messages for manager to call me and they never have - I have called AHS about 20 times.. I have lost all my food and they don't care. I am in dire need of management to get involved with my claimI have been trying for 8 days to get ahold of someone STATE SIDE or a supervisor to assist me and every single one of your employees all over the world besides the United States says they don't have supervisors. I have a broken freezer and refrigerator and the service department doesn't seem to care about the urgency..

I have lost all my food due to the fact that your contractors can't make an appointment and have rescheduled now for another week.. I opened and paid for my service call on the 18th. On the 19th I got online to check the status and it showed a contractor had been assigned so I called them.. The contractor never called me.

When I called, they informed me they were 8 days out on service calls. I let the woman know that my appliance was broken and to see if they could come sooner and she said no.. at that time, she said she would cancel the service so another contractor can take the service call. So I waited and the next day I logged on to check status and it said CANCELED..

Yet I didn't cancel the request. So I had to go thru the calling overseas again and getting someone who spoke broken English to explain what happened and REOPEN my claim that I had paid for already 2 days prior .. I explained the importance and they sent the claim to another contractor.. low and behold this contractor never called me to confirm either..

so I called them only to find out they couldn't be here until the 2nd week of Feb.. again, I explained the urgency of my service call.. SO I said that will not work.. so, I had to call AHS yet again..

and speak to someone else overseas and explain everything again and they scheduled me a new contractor GE Appliances who never called me to confirm.. so I had to call them.. and they couldn't come until today (8 days later and completly unacceptable)... so I have no fridge/freezer for 8 days and I have paid for my warranty for 22 months now and have never used it...

I checked the status of my service at 7:45 and it shows they will be here between 8-9 AM.. and then at 7:57 AM I get a call from GE that their tech called in sick and they have to reschedule for the 2nd of Feb.. 7 more days.. Not tomorrow but 7 more days..

again NOT ACCEPTABLE.. So I call the 800 number and again get someone overseas in the Philippines .. I told him I wanted a supervisor.. should be my right and he hung up on me.

I had to call back 5 times and still was not able to get state side or a supervisor.. I have spoken to reps around the world but not in our country and have no resolution. None of the reps would give me their employee numbers and most are rude.. I can't understand most of them and I thought it was the right as a consumer to ask to speak to someone stateside and they were supposed to transfer you?

I am the customer here and I pay for a service and I expect service..

I am hoping you can get me in contact with a manger that can assist me. I am at my wits end.ThanksRaylene V

Original review posted by user Jan 26, 2022

I noticed my freezer and fridge weren't working property on the 18th so I scheduled a call and paid. Low and behold 3 contractors later I still have yet to get service..

GE Appliances was supposed to be here today and I tracked my order and they said they would be here between 8-9 AM and then 5 minutes later they called to tell me that their tech called in sick and now I had to wait until FEB 2nd.. So I called in to speak to a supervisor or someone STATESIDE (my rights as US resident) and the first rep hung up on me because I told him I just wanted to speak to a supervisor.. and then the other 2 (both from the Caribbean) were actually the only polite reps I have spoken to thus far (and I have spoken to about 10) informed me they don't have access to a supervisor but they can have one get back to me in 24-48 hours- Not sure I have ever had a company that didn't have supervisors available..

The lack of professionalism is unsettling. I have NEVER had this kind of experience with customer service.

I pay monthly for a service and have for 22 months and the one time I need the service this is what I get.

The representative on Twitter who reached out can't spell and offered me $50.. LIke what is $50 gonna do when I have since lost all the food.. Have no fridge and nobody scheduled to be here for another 7 days.. oh and then we will have to wait for parts or a replacement..

so probably without a fridge for a month.

I am going to seek legal advice.. this is completely unacceptable.

NO service, no supervisor, no stateside.. What exactly am I paying for??

User's recommendation: DO NOT USE AHS for ANYTHING.. they are the WORST.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

American Home Shield Cons: Telephone rep, You dont deliver what you promise and no one follows up, Lack of timely update, No united states rep, Rude and unprofessional.

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