Contractor came out said coils needed to replaced had Freon leak. They had been patched 3 times prior.
Each time I was charged $400 to $700 for non- covered Freon.. AHS authorized them to come out and replace. Would take 3 to 4 weeks to come in. ComfortPros temporarily patched coil to hold till new part came in.
Instead I was told by the owner of ComfortPros that he used a different used coil that had been refurbished. It didn't even look the same. Then when I checked back to see when the part would be in again AHS said it the part was cancelled due to used one was still working . They refused to replace coils.
They at ComfortPros lied numerous times.
AHS could careless they are all about the money. I have been a customer for 27 years and care 4-5 contracts at a time on multiple homes. And have referred many people over the years and they could careless.
I just want it fixed right. I spent 5 hours today on hold and switched from dept to Dept and got no where.
User's recommendation: Beware you cant talk to anyone without an hour minimum ho;d time. they have the worst customer service.
Monetary Loss: $625.
Preferred solution: Do the job originally authorized to do. and contact me concerning resolution of this matter!.