Richmond, Virginia
Not resolved
1.5
Details
0 comments

I was directed to this website and I could not figure which site to go on to provide the company with my decision as to which replacement appliance I wanted delivered. I also had questions concerning the options for selecting a washing machine.

I have been without a washing machine for over a month. There have been 4 repair services done on the machine. Now, I am informed that I need to replace the machine and cannot get a Kenmore. I was told it had to be a GE.

I presently have a Kenmore and would like to have the same as a replacement.

It is hard to get answers as it relates to my options versus accepting the GE that has been offered and the wait time for getting a service representative on the phone is ridiculous!!

Product or Service Mentioned: American Home Shield Washing Machine Replacement.

Reason of review: Poor customer service.

American Home Shield Cons: Long telephone hold times.

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