I am tired of having home warranties in general but this takes the cake. I found a water leak in my downstairs ceiling and we had to cut the ceiling open to drain the water or else it would get worse on that day.
We called them about the leak and they sent a rude plumber that took a week to do the job first. Second, after they fix the leak they tell me they don't fix the ceiling drywall since that isn't part of their contract. I was stuck having to fix my own drywall since they don't do any real fixing of the problem. How is the drywall not covered that the water ruined?
I called them and spoke to a customer service person and explained it was only $100 in labor and parts at most and she didn't care and didn't want to fix the problem. I ended up fixing it myself with a friend much later. It makes no sense financially since I had two contracts with them and 1 fix of drywall might save them from losing $1000 in contracts in a few months.
Their customer service reps just don't care and don't get it.
Monetary Loss: $250.