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Sunday morning found the garage and sheetrock wet from hot watet heater. Immediately called American home shield to report.

There was a breakdown per horrible plumbing company and AHS as to receiving the issue. 30 + hours later the plumber arrived, stayed 20 min didnt do anything 5o fix the issue. Took his 100.00 claimed he didnt have replacementand we'd have to wait 5 days to repair. No water for 5 days really?

He left. We had to purchase out of pocket a water heater all the fittings at home depot and install it ourselves at 8pm. This is so unacceptable.

To rely on a service company and take hours to get through and have to do the repairs Bullshityourself and pay for them...where do they get these from? They are partially refunding us probably 5 yrs from now..hate this AHS

Reason of review: Order processing issue.

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