As a 16 year customer of AHS, when I had a water heater leak I contacted them on a Thursday afternoon.

They told me I would be contacted by a plumbing vendor within a short time. I was contacted by J&C plumbing the next day for an appointment the following Monday morning.

After a 5 minute evaluation,(maybe 5 min), I was told it did indeed need to be replaced and I would be contacted by his office that afternoon and the job could be done the following day. This came and went. Not until I contacted AHS myself the following afternoon did I have any communication from anyone. I was then told, good news, the water heater is covered minus the $106.00 deductible.

I was then told that there were uncovered modifications necessary.

These were replacement gas line, flu, relief valve, bonding and old unit takeaway. These modifications totaled $750.00 extra.

I tried to find the reason for these "modifications" but was told by J&C that they were necessary and non-negotiable. After 2 more estimates and the actual work done, No contractor mentioned or charged for ANY :modifications" AHS agreed to pay me for a water heater only, half of my total expense. Although I submitted all bills, I received just the cost of a water heater not installed. I was told this is what they would pay J&C for the entire job. BULL *** These people are cold as ice and some of their vendors should be lambasted for needless up charging.

Reason of review: Pricing issue.

Monetary Loss: $500.

Preferred solution: Full refund.

Store Location: 160 N Gulph Rd, King of Prussia, PA 19406, USA

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1215 reviews
  2. 361 reviews
  3. 59 reviews
  4. 17 reviews
  5. 23 reviews
American Home Shield reviews