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Called them up for service after 2days they assigned me a Contractor who came out 2days later took pictures and submitted the work order after 3days of waiting for conformation for my heater to be repaired I get a call from the contractor who tells me it's been denied AHS never called or emailed me after submitting my claim on Sept 15th it's now the 30th and still going in circles with them the reason for denial is that my Condo is supposedly a tri plex after explaining to them over and over again to look at the contract they keep telling me it's a tri plex and my contract is for a single family dwelling the biggest sham going, so I asked why are they still taking my money if it wasn't covered the agent just hung the phone up on me...

User's recommendation: Stay away from them very shady and all the agents are not from the USA.

Product or Service Mentioned: Ao Smith Water Heater.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: Few times they have responded quickly.

American Home Shield Cons: Fraud they commit.

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