Here is the letter I sent. Sums up everything:
To Whom It May Concern:
We are very disappointed with AHS's lack of response to our plumbing emergency that occurred at 5:45p.m. on Wednesday, 2/24/2010. Since our house was being flooded, I placed a call for service, was given a number to a plumbing service that was closed, called back asking for a plumber to come out immediately (due to the flooding) and was told to give AHS 2 hours to locate one even after I offered to find one in the area myself. Two hours came and went with no follow-up from AHS. Due to the fact that we had a flooding situation that needed to be taken care of immediately, we took care of the situation ourselves.
Long after the flooding situation had been remedied by the homeowners, 9 hours to be exact, at 7:31 a.m. the following morning we received a call by a plumber trying to make arrangements for an appointment that afternoon between 1:00p.m. and 5:00p.m. (yet another 6 hours later). Unacceptable.
I explained on the date of the incident that the water was spurting out into the air and onto the floor and that I had temporarily rigged it so it would not continue flooding our home, but feared the rig would not hold. I further explained that we were unable to shut off the water since the tube had not been repaired the last time AHS sent somebody out.
As a result, I called today to cancel our contract since things were not handled and our home now has damage. The associate stated we could submit our plumber invoice to be evaluated for possible reimbursement. To be frank, it is not worth my time to deal with AHS any longer. So, what I am asking is that in lieu of reimbursement for plumbing charges accrued on 2/24/2010, you reimburse us for the current monthly deduction that was withdrawn on 2/24/2010 in the amount of $49.67, since we are no longer needing your services, and for the parts that were purchased to fix the problem ($19.00).
It is a shame that this situation was left unaddressed and that AHS has left us no choice other than to cancel our account. After being loyal customers since the purchase of our home in 2006, we had expected much more.
Product or Service Mentioned: Plumbing Service.
Reason of review: Bad quality.
Monetary Loss: $70.