Not resolved

I called AHS on June 25th for a non working washing machine. One company set up an appointment.

They did not show up. Next company they set up to come the repair guy said he came but he did not (they believed him). I took off work to wait 4 hours for him. By this time i am highly upset and want to speak to a manager.

They told me a manager would tell me the same time and said the company would call me back. Another appointment was set. The repair guy came (I had to leave work again). He was at my home for all of five minutes and said i needed a part that would come in 3 to 5 working days.

After the 7th day I called AHS seven times and got disconnected seven times. Then i was on hold for 1 hour trying to get through.

In the end my machine was out of order for close to a month and I had to get another repair company on my own and the $75 fee down the drain. Waste of time and money.

Product or Service Mentioned: American Home Shield Washing Machine Warranty.

Reason of review: Poor customer service.

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