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2.5
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American Home Shield replaced a forced air furnace with a radiant furnace. And now have the hottest furnace closet on the planet and a freezing house.

I have called customer service several times and they say the blower unit is not included in the furnace but would have to be purchased as additional cost. Their obligation was to put me back where I was and they have failed to do that. They simply installed the wrong furnace.

I have been told by their representatives that I am lying and that I don't believe I had a forced air furnace in the first place. When I do get someone on the phone at a sympathetic they have to check with their superiors and told me they will call me back the next day and never do.

Reason of review: Poor customer service.

Monetary Loss: $1500.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: Setting up original appointment.

American Home Shield Cons: Being called a liar.

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