Update by user Jun 08, 2016
Example of actual AHS coverage -
AC freon cost $60-$85 per pound. AHS only covers up to $10 per pound so you are stuck paying the difference of $50-$75 per pound.
You can be assured you'll pay closer to $75 per pound because the contractors AHS uses have the highest prices. You could skip all this and pay $60 per pound by avoiding AHS in the first place not to mention the cost of the sham warranty coverage.
Original review posted by user Jun 07, 2016
American Home Shield (AHS) is a sham. The warranty only covers a very small percentage of the repair cost and the repair costs are so excessive from their network of contractors that you can get a lower cost repair, with less headache, simply by going direct to a contractor.
When you try and talk to someone at AHS, the hold time is always over 10 minutes. You can cancel but they won't issue any refund, even for payments made for future contract terms. That's where a credit card dispute comes in.
The company is an absolute sham. Very deceptive, shady business practices, zero customer service. Federal authorities need to investigate and will shut them down.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Not as described/ advertised.
Monetary Loss: $650.
Preferred solution: Full refund.
American Home Shield Cons: Callcenter, Lack of common sense, Poor customer service, Breach of contract, Wait time on phone.
Store Location: Frisco, Texas