I have been on the phone for 1hour 45 min listening to their terrible song and message all our associates are busy. I am supposed to get a new washing machine as the cost to repair was greater than the cost of the WM.

Am waiting more than 2 weeks for resolve. Horrible service.stay away

User's recommendation: check another company.

Location: Sarasota, Florida

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Finally got to talk to someone after being on hold 2-3 hrs, for the past couple of days. Below is what worked for me.

The “Appliance Replacement Department” is open Monday through Friday, 7 AM to 7 PM. I called first thing this morning at 7 AM. It said My wait time was longer than 45 minutes. Which was an improvement because the past couple days it said that it was over an hour which put me on hold for 2 to 3 hours each time I called.

Right, so after waiting 10 minutes on the call I was prompted to see if I wanted a callback. I said yes and verified my phone number. I received a call back within two hours and my concern was handled. * Call first thing in the morning.

Do not wait until the afternoon or evening. You will not get through!!!!


The same thing is happening to me!

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