State: Virginia Product: American Home Shield Warranty Clear all filters (0 of 317 reviews match)
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Despite paying my agreed to premium to American Home Shield for a Home Warranty, they have not repair my heat and left me without heat for 18 days. The contractor assigned to this claim has poor communication skills, is unreliable, and was unable to repair the unit...
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Anonymous
Anonymous

My dryer would not spin though it was on.... then would spin no heat. They referred 3 js in fayetteville. I called to set up the appointment, the person who ansewered the phon...

Product
American Home Shield Warranty
#733238
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I have had a problem with not being able to unstop and this time stop up my bathtub for over a year.AHS has sent the same person out twice to fix the problem. Both times, it lasted just beyond the 90 day warranty, last time by only 2 weeks. Now I am faced with paying...
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bobs2015
bobs2015

Perhaps you are doing something to contribute to the stoppage? Try contacting a local plumber and see what is causing the problem.

Product
American Home Shield Warranty
#714920
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I have spent so much money on my air conditioner because they only band aid the problem instead of fixing it once and for all!I have had to put in at least a $1000 or more on freon for our air conditioner for the bedrooms, and the service people have been here at least...
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Product
American Home Shield Warranty
I liked
  • Setting up original appointment
I didn't like
  • False promises
#697019
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American Home Shield Warranty Review

I just called and asked for a copy of the contract so I could review it. Offered a verbal review only-REFUSED TO GIVE ME COVERAGES AND EXCLUSIONS UNTIL THEY HAD MY CC #_.....Beware!
1.0
Details
Customer service
Reliability
Product
American Home Shield Warranty
#695625
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After paying into American Home Shield for many years we made our vey first claim in June of 2014 for a broken A/C unit. What did the contractor (that we had to pay for) tell us? That the unit had been damaged by ice falling on it and therefore we did not qualify for...
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Anonymous
Jen

Yes, it happened to me with my AC unit, they keep sending me technicians that are idiots who doesnt know what they're doing. All they did was look outside the AC unit, an...

1.2
Product
American Home Shield Warranty
I didn't like
  • Service and customer service
#570889
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These folks and probably all Home Warranty companies push contractors not to fix the problem. You need to understand when you buy a Home Warranty that you are not REALLY covered because they will do everything in their power not to fix your problems. They will band aid...
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Anonymous
AHS Customer Service Rep

AHS Contract Disclaimer: "Service requests are subject to a fee for each trade call. Some exclusions and limitations apply."

Product
American Home Shield Warranty
#436592
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I was traveling when the water heater in a rental house failed. I needed to replace it for the tenant asap. I had no access to my AHS policy or guidelines at the time. The unit was replaced at substantial cost. After I returned, I called AHS to make a claim hoping...
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Anonymous
warranty user

I don't know why you are complaining. You did not abide by the contract. Because you failed to follow your obligation, why are you condemning this company? If your tenant didn...

Anonymous
Tom

AHS coverage you must report to them and give them an opportunity to fix the problem. They must authorize it. Even when you are traveling, put the number in your cell phone. M...

Product
American Home Shield Warranty
#353527
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I called to get a contractor to come to my house to fix an outside post lamp. The system was automated, they had a contractor call me I informed him it was an outside lamp. He came to my house said it wasn't covered and attempted to collect $60 for a service fee. ...
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Anonymous
AHS Customer Service Rep

AHS Contract Disclaimer: "Service requests are subject to a fee for each trade call. Some exclusions and limitations apply."

Product
American Home Shield Warranty
#353512
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We moved into our home earlier this year and and we purchased the AHS warranty. Our A/C has recently gone out. The AHS people said they are not covering it due to improper installation. How where we supposed to know it wasn't installed properly when it was...
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Anonymous
***cest it through your local

Open a case file. That\'s what the BBB is there for. It works.

Anonymous
john ayraud

the entire time we had AHS they did not want to cover anything. the worst was when our covered water well quit. they sent out a repairman who had the necessary equiptment to...

Product
American Home Shield Warranty
#339377
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I have had American home Shield as my warranty company for my home for almost 5 years. I put in a service request for my plumbing in my crawl space because I had a few pipes starting to leak. The company was called Ellsworth Plumbing and they were first very rude to...
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Anonymous
s***mom

yep goin thru the same thing.. They are all good at covering the cheap stuff but now im having an elctrical problem and they were quick to ask for my 75$ but need to send info...

Anonymous
s***mom

yep goin thru the same thing.. They are all good at covering the cheap stuff but now im having an elctrical problem and they were quick to ask for my 75$ but need to send info...

Product
American Home Shield Warranty
#296940
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