State: Virginia Product: American Home Shield Warranty Clear all filters (15 of 403 reviews match)
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1 comment
Despite paying my agreed to premium to American Home Shield for a Home Warranty, they have not repair my heat and left me without heat for 18 days. The contractor assigned to this claim has poor communication skills, is unreliable, and was unable to repair the unit...
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Anonymous
#1063402

My dryer would not spin though it was on.... then would spin no heat. They referred 3 js in fayetteville. I called to set up the appointment, the person who ansewered the phon...

Author
Location
Waynesboro, Virginia
Product
American Home Shield Warranty
Reason of review
Bad quality
Review #733238 is a subjective opinion of poster.
1 comment
I have had a problem with not being able to unstop and this time stop up my bathtub for over a year.AHS has sent the same person out twice to fix the problem. Both times, it lasted just beyond the 90 day warranty, last time by only 2 weeks. Now I am faced with paying...
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bobs2015
#1047027

Perhaps you are doing something to contribute to the stoppage? Try contacting a local plumber and see what is causing the problem.

Author
Location
Ashburn, Virginia
Product
American Home Shield Warranty
Reason of review
Pricing issue
Review #714920 is a subjective opinion of poster.
0 comments

American Home Shield - Band aid techniques!

I have spent so much money on my air conditioner because they only band aid the problem instead of fixing it once and for all! I have had to put in at least a $1000 or more on freon for our air conditioner for the bedrooms, and the service people have been here at least three times over the summer for the past few years! They just keep trying to patch the holes by spraying something in the coils, instead of replacing the coils! Finally, after I have spent a fortune on maintenance fees and freon, they are finally replacing the coil, and yet again I have to spend $710 on freon to fill it again! Very disappointed with their service and how they try to get out of repairing your air conditioner by using these band aid techniques, which ends up costing the consumer a small fortune!
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Author
Location
Richmond, Virginia
Product
American Home Shield Warranty
Pros
  • Setting up original appointment
Cons
  • False promises
Reason of review
Feel This air conditioner leak should have been fixed several years ago before I had to sink all this money into freon! No air conditioner should need freon as often as this one!
Loss
$710
Preferred solution
Full refund
Review #697019 is a subjective opinion of poster.
0 comments

American Home Shield Warranty Review

1.0
Details
I just called and asked for a copy of the contract so I could review it. Offered a verbal review only-REFUSED TO GIVE ME COVERAGES AND EXCLUSIONS UNTIL THEY HAD MY CC #_.....Beware!
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Author
Location
Alexandria, Virginia
Product
American Home Shield Warranty
Reason of review
Poor customer service
Review #695625 is a subjective opinion of poster.
1 comment
1.2
Details
After paying into American Home Shield for many years we made our vey first claim in June of 2014 for a broken A/C unit. What did the contractor (that we had to pay for) tell us? That the unit had been damaged by ice falling on it and therefore we did not qualify for...
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Anonymous
#917706

Yes, it happened to me with my AC unit, they keep sending me technicians that are idiots who doesnt know what they're doing. All they did was look outside the AC unit, an...

Author
Location
Sterling, Virginia
Product
American Home Shield Warranty
Cons
  • Service and customer service
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Let the company propose a solution
Review #570889 is a subjective opinion of poster.
1 comment
These folks and probably all Home Warranty companies push contractors not to fix the problem. You need to understand when you buy a Home Warranty that you are not REALLY covered because they will do everything in their power not to fix your problems. They will band aid...
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Anonymous
#910316

AHS Contract Disclaimer: "Service requests are subject to a fee for each trade call. Some exclusions and limitations apply."

Author
Location
Richmond, Virginia
Product
American Home Shield Warranty
Loss
$500
Review #436592 is a subjective opinion of poster.
2 comments
I was traveling when the water heater in a rental house failed. I needed to replace it for the tenant asap. I had no access to my AHS policy or guidelines at the time. The unit was replaced at substantial cost. After I returned, I called AHS to make a claim hoping...
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Anonymous
#616990

I don't know why you are complaining. You did not abide by the contract. Because you failed to follow your obligation, why are you condemning this company? If your tenant didn...

Author
Location
Chantilly, Virginia
Product
American Home Shield Warranty
Loss
$450
Review #353527 is a subjective opinion of poster.
1 comment
I called to get a contractor to come to my house to fix an outside post lamp. The system was automated, they had a contractor call me I informed him it was an outside lamp. He came to my house said it wasn't covered and attempted to collect $60 for a service fee. ...
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Anonymous
#910334

AHS Contract Disclaimer: "Service requests are subject to a fee for each trade call. Some exclusions and limitations apply."

Author
Location
Chantilly, Virginia
Product
American Home Shield Warranty
Loss
$60
Review #353512 is a subjective opinion of poster.
2 comments
We moved into our home earlier this year and and we purchased the AHS warranty. Our A/C has recently gone out. The AHS people said they are not covering it due to improper installation. How where we supposed to know it wasn't installed properly when it was...
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Anonymous
#537933

Open a case file. That\'s what the BBB is there for. It works.

Author
Location
Henrico, Virginia
Product
American Home Shield Warranty
Loss
$500
Review #339377 is a subjective opinion of poster.
3 comments
I have had American home Shield as my warranty company for my home for almost 5 years. I put in a service request for my plumbing in my crawl space because I had a few pipes starting to leak. The company was called Ellsworth Plumbing and they were first very rude to...
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Anonymous
#454383

yep goin thru the same thing.. They are all good at covering the cheap stuff but now im having an elctrical problem and they were quick to ask for my 75$ but need to send info...

Author
Location
Norfolk, Virginia
Product
American Home Shield Warranty
Review #296940 is a subjective opinion of poster.