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I have discovered how aggrieved homeowners can turn the tables on home warranty companies and beat them at their own game. Please share this with everyone you know. I’m an attorney and after having a problem with my home warranty company, American Home Shield, I...
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87 comments
Anonymous
#1687210

Freon RipOFF. Why can I buy home Freon 410 on the Internet for about $9-$10 a pound, (AHS covers $10 a pound for each pound), but the contractor charges about $70 per pound.

Dang - we all know that they are paying less than $10 per pound for it!!!!!! We homeowners are getting ripped-off and no-one either is doing nothing or can't do anything to STOP this.

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Review
#135027 Review #135027 is a subjective opinion of poster.
Product
American Home Shield Warranty

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
I called American home shield about not having any heat, They sent out a man that said everything was OK after adding some Freon after he left I still had no heat. The gentleman was very rude Sad from the start. When I called AHS they said he needed to order parts...
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2 comments
Anonymous
#1779038

Let’s take a guess...you have a freon leak and new a new system, right? The man was rude because you were demanding and complaining because he did not bring a new system in the van with him, and he could not give you the answers you wanted to hear.

Most home warranty contractors take unimaginable abuse from both the customer’s AND the home warranty company.

A freon leaker is bad news for everybody, so suck it up, *** and either cash out or be prepared to wait 6 months for a bandaid patch job. If you don’t want to be treated like just another typical jerk with a home warranty, hire somebody else to replace all of your HVAC equipment and get it done right.

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Review
#1710837 Review #1710837 is a subjective opinion of poster.
Service
Repair
Reason of review
Bad quality
1.0
Details
American Home Shield review - Insurance Scam Save your money
American Home Shield review - Insurance Scam Save your money
I have had a contract since it came with my home purchase. I have had them repair a stove, a fridge, a microwave, an account furnace unit and install a water heater. Every claim took multiple visits; Low quality repair people sent several times until you complain. To...
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Review
#1522541 Review #1522541 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
I upgraded my policy to the top one after having American Home Shield for the whole year spending 3999 did not need them for any reason so in a sense through. six hundred and something dollars out the window. so in August of 2019 I decided to upgrade them for one more...
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Review
#1670172 Review #1670172 is a subjective opinion of poster.
1.2
Details
We reported an AC outage last Thursday, 11 July. The quickest they said they could get a technician dispatched here would be Tuesday, 16 July. The local company was able to get someone here today; however he did not have the correct part and would have to order it....
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2 comments
Anonymous
#1717115

Home warranties are not for emergencies or where life or property is at stake. If you can’t wait, then call someone on your own, or go buy some window units.

Suffering is ridiculous, just because you have a warranty.

So many people in the same boat, thinking their problem is more urgent than everybody else. When other air conditioning options exist, it’s just silly.

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Review
#1589071 Review #1589071 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

American Home Shield review in Virginia Beach, Virginia: Run around to get air conditioner fixed!

1.0
Details
For over 2 weeks I have tried to get my air conditioner fixed, Waited a week before serve tech could even look at it. Then he says have to get approval, then they say he didnt submit right info, then they said im in line for approval then the tech says he waiting on them Then I called they disconnected me no one called back. Then after 6 calls and yhreat to call BBB someone calls says checking on it... YET I'm still sweating! I get manager who did call back once but not again as promised.
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Review
#1594083 Review #1594083 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$2160
Preferred solution
Deliver product or service ordered
Tags
  • Home Warranty
1.0
Details
Awful company!! I signed on for American home shield on May 31, 2019. They were supposed to send a contract with the details. Never did! What they did send a few days later was an email notifying me that they will be taking recurring payments each month unless I called...
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Review
#1598801 Review #1598801 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
I have spent 2 days trying to get AHS to understand that I have already had a contractor to come out and diagnose the problem with my AC. No luck, they continue to try to force their contractor down my throat. I have had dealings with this contractor who is not...
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Review
#1570281 Review #1570281 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Cons
  • Lack of flexibility
  • Customer service
Reason of review
Poor customer service
Loss
$900
Preferred solution
Let the company propose a solution
Tags
  • Home Warranty

American Home Shield review in Glen Allen, Virginia: Charge

I was charged at service charge, when I was told it was waived.
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Review
#1626049 Review #1626049 is a subjective opinion of poster.
Service
American Home Shield Customer Care

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions
1.0
Details
American Home Shield review - Terrible!!
American Home Shield review - Terrible!!
I’ve been a customer for several years. Called them for my microwave/ oven combo unit. The lining inside the microwave is gone. The cynicism came and told us it was beyond repair. He also wrote in his report that it was a health hazard. company contacted me several...
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1 comment
Anonymous
#1608262

Seriously, AHS customers slay me. When you get ready for a new appliance, purchase one!!

Why do you give your hard earned money to these scammers while you live as if you are in a third world country or welfare-dependent?!? I’ve met many of you, and seen all kinds of people. Some are living the good life, with nice things other than that which is covered by home warranty. Some are living as if they are in a third world country and literally don’t have a pot to urinate in.

However, the majority of their customers are middle of the road, average consumers, who should know better than to waste their time and money on any scheme that promises to better their situation for a small investment. In some cases, lack of intelligence or naiveté is clearly a factor. Others have struck me as the type who enjoy participating in a good fight just to prove a point or to feel superior. Some are just basic penny pinchers like yard sale price negotiators and extreme couponers who would stick their hand in boiling lava is there was a dollar in there for them.

Everyone is playing the same worn out game and uses the same tired lines about “my health conditions, my out of town guests, my children, my pregnant wife, my elderly mother, etc”. If anyone reads this and recognizes themself in this, please take inventory and see if it is really worth it to play with venomous snakes such as can be found in a home warranty.

Review
#1416274 Review #1416274 is a subjective opinion of poster.
Service
American Home Shield Homeowners Policy Claim
Reason of review
Order processing issue