I Could not place service call on 08/16 due to a computer failure at american home shield.So, I called in on 08/17 before 10am to place the service call.
I did receive an email from american home shield stating that the call had been placed with a local repair shop. I did not hear from them until 08/18 and they could not make it on 08/18, had to set appointment for 08/19. 3 days to get someone on site to repair an air conditioner.
Our area typically receives same day service.What a mistake