New Reviewer

Call Dan my broken refrigerator on March 8. March 11 got a call from express appliance.

They had me crawl around on my floor with my cell phone its 60 years of age. And shove my phone in the freezer. For them to view it. Its now March 30.

I waited at home all day one week ago. No repairman ever showed up. I lost a day of work. And everything in my refrigerator.

This is very poor customer service. And I want to cash out. But they tell me they cant because Xpress appliance will not release my account. Because I have a part at my house.

Which did not arrive until March 22 . Im very disappointed in this company.

User's recommendation: They don’t care about you . Do not use them .

Product or Service Mentioned: Kenmore Refrigerator.

Monetary Loss: $700.

Preferred solution: Full refund.

American Home Shield Pros: Non.

American Home Shield Cons: Worthless, Very poor customer service.

Location: New Orleans, Louisiana

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