0 comments
1.5

I requested service for my refrigerator-freezer on June 1, 2021. A Sears Technician arrived on June 3rd, check it out and ordered all necessary parts.

They were delivered to my home along with a scheduled date of repair on June 18, 2021. On that date a technician arrived looked at the 4 boxes in the Entry-way or my home and said,Wow, that's a lot." He went to the kitchen, pulled it from the wall, remove 5 screws and told me that he might be able to get it working without all those parts.

It was 12:05, so I asked him if he would like to go to lunch and work on my refrigerator after lunch. He said, "You don't mind", and I said, of course not. After all, I realized it was Lunch time, and I was eating mine when he arrived.

He left, and one and a half hour later I tried calling him, but he did not answer my call. After calling AHS and Sears to find out where the technician was, I was told that they had to reschedule me for 10-Days later with a different Technician because he told his manager that I was yelling at him. That is a Lie that I am in the processing of addressing. American Home Shield is cognizant of this, and they said that they were going to escalate my request.

Today, is June 21, and I still have not heard from them.

I will be calling again today. I am sorry that the Technician did not want to do the work, but he should have never lied.

User's recommendation: Contract with another Company as I will be doing when this Ordeal is completed.pleted.plete.

Location: Nederland, Texas

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

American Home Shield Reviews

  1. 1792 reviews
  2. 479 reviews
  3. 97 reviews
  4. 24 reviews
  5. 26 reviews
American Home Shield reviews