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Bought a home in AZ and purchased AHS for 1 year. Had a problem with our pool and AHS sent a contractor.

Told my wife a mouse had bit through wires and shorted heating unit. Recommended either a $3500 fix or $6500 new unit! Had our pool maintenance team look at it. Turned out there were no chewed wires!

All the pool needed was replacement of a faulty sensor—$200. AHS deferred/denied that claim and others.

Read the fine print, they have a way out of virtually every claim you would make. Stay away!!!

Product or Service Mentioned: American Home Shield Estimate.

Reason of review: Pricing issue.

American Home Shield Cons: Refusal to pay for my repair.

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Anonymous
#1660149

This is part of the scam! With damage of any kind, it is in the best interest of the contractor to present the diagnosis from that perspective, for 2 reasons.

First, the contractor only gets paid the service fee and has to provide the parts and labor for free to AHS in order to get more work orders. Second, they have the opportunity to sell the customer something. This is how home warranty service providers survive. Google the reviews of that service provider, and you will see the result of working for home warranties.

What begins as a way for a new or struggling contractor to get work and “get their name out there” becomes a trap from which there is no escape. The dependency is worse than a bad habit. These contractors depend on the high volume of work orders that AHS will heap on the lowest contractor who is willing to operate way below costs.

The harder they work for AHS, the more they take advantage. It’s a scam and a ripoff tonthe consumers, yes, but also to the contractors who sacrifice everything trying to play this game.