On Friday Oct. 12, 2018 I placed a call to American Home Shield for a toilet issue. At the time when I called I told the customer service rep. that the toilet was not leaking but that it loose in the front of the toilet where when you would move it would raise off the floor.
They assigned the plumbing repair to His and Her Plumbing. They came out on Tuesday, Oct. 16, 2018 to assess what the problem was. They said that they would have to get AHS's approval to lift the toilet out.
After about waiting 45 mins. while they were in their truck and on the phone they came back in and stated that AHS DENIED the CLAIM.
They said that it wasn't covered as it was a wear and tear issue. The plumber said that it was his opinion that it was the flange (plastic wax round ring seal) that either had broken or cracked and needed replaced. He complained that the bolts were too tight also.
My husband and I purchased this home in Oct. 2017 and the warranty came with the purchase of the home. The renewal is up on the 24th of October of this year 2018. Although we have already renewed we are going to cancel if AHS doesn't rescind the DENIED CLAIM. In my contract under plumbing is states COVERED ITEMS: under Section F. #4. Plumbing toilet tanks, bowls and toilet wax ring seals.
I am hoping that this gets brought to a Manager or Supervisor's attention. If we do not hear anything from AHS by tomorrow 10-17-18 we will be cancelling our renewal contract and the word will get around about how customers are treated.
Your dissatisfied customer,
3102 Rainbow Rd.
Tavares, FL 32778
Product or Service Mentioned: American Home Shield Homeowners Policy Claim.
Reason of review: Denied claim when covered under contract.
Preferred solution: Deliver product or service ordered.
American Home Shield Pros: It seemed like a great company at first.