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Lasr year they replaced the condenser in my air conditioning. This year it went out again.

I found out they used an old part and now are replacing it again.

I am sure they no longer make these parts so it just the same thing this year. Anything to keep from replacing the unit.

Product or Service Mentioned: American Home Shield Air Conditioner Warranty.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: New air conditioner .

American Home Shield Cons: Lack of common sense, Unreasonable amount of time to fix a problem, Being told untruths by retention agent.

  • Hot Days In Vegas
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Anonymous
#1734369

The condenser? That is not a part.

The condenser is the entire outdoor unit on a split AC system. Inside the condenser is the condenser coil, the compressor, and capacitors. Home warranties are meant to patch and repair systems in order to keep them going, for as little money as possible. Like a rental property, homes covered by a home warranty are not going to receive a lot of new equipment because of cost control, which is the whole reason one would buy a home warranty in the first place: they don’t want to spend big money.

Neither does AHS.

HVAC claims must remain below $200 per ticket average or the contractor is fired for letting costs get out of control. So contractors are forced to cut corners, and do things an ordinary HVAC company would not do.

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