AMERICAN HOME SHIELD is one of the most expensive Home Warranty companies. I thought I would get what I am paying for.
But, Its the total opposite.
Ive had 3 contractors come out for a leak from my AC unit in the hallway of my home. Apparently, The leak was just patched up and not totally repaired on two separate occasions.
Now, for 3 days the AC unit is leaking again and my carpet is totally saturated!! I have been calling for 3 days to be on hold literally all day for hours at a time with no resolution.
I cannot speak with a supervisor and my urgent requests are ignored.
This type of situation is classified as urgent and its receiving no attention!!
I was just on hold for 45 minutes again and when someone finally picked up they disconnected me and have not called me back. My home is becoming damaged due to water build up in the process.
American Home Shield is one of worst experiences in my life and I would not recommend them at all.
User's recommendation: Avoid American Home Shield...You can do better.
Location: Williamsburg, Virginia