Feb 2018 I call American Home Shield that my ac upstairs was leaking waterand no cool air. They send total air care to fixed the problem.
Technician came over 4times just to cleaned the evaporator coil but the leaking was not solve and advised us to replaced the coil and put freon. After 2weeks total air care replace the coil and put freon, my ac broke again no cool air. Total air came and check, leaking in the freon valve and forgot to put cover on it, that was 6times total air care came in my house for rge same problem. Last July same ac was leaking water and no cool air.
I call AHS they send ACE to fixed the problem but the technician did not fixed, he advised me to let the total air care to fixed because ther were the one who replaced the coil. And ACE tech said to me that total air care put the wrong coil. So we complain to AHS and we want another contractor but they us to pay again while if we just let total air care to fixed we don't pay anything and just give them one more change. Total air tech came over my house just to check did not fixed the problem it's 9times already and until now we have no AC upstairs.
I called AHS but still keep passing us to total air care. I have medical condition that I need my AC back.
Product or Service Mentioned: Total Air Care Air Conditioner Repair.