We have called and had our upstairs AC 'repaired' 5 times in over a year! Each time, they send someone out who says something different.
Now, this last time, last week, they say the coil has leaks so no freon is in the unit! They sent a request for Authorization to American Home Shield for about $1800, but we have to pay $1200 because they don't cover 'modifications'??? In my contract it says they pay for everything related to the AC - including what it takes to bring it up to code.
When the AC guy left here on Friday, I asked for an expedited authorization because it's very hot in Texas, we were expecting company, plus the MONTHS of dealing with this over and again! They said they couldn't do that - but, again, in my contract it says we CAN request expedited services!
"Under the circumstances" they offered me a 'concession' of EITHER $120 for ONE night in a hotel OR $60 to rent or buy a window unit! I told them that if they could find me a hotel for $120 per night until the AC was repaired that I would stay in, I would agree - or if they could find a $60 AC, I would agree, but she told me it 'wasn't her job'. I told her it wasn't mine either!
I also requested a 2nd opinion as stated is my right in my contract - but was told that wasn't an option. I persisted, and I am getting a second opinion, but then they also asked about offering me a CASH OUT - which will be ridiculous, I'm sure.
We ran into a similar situation with our Water Heater last year.
We ended up paying $650 for 'modifications and permits'. We should have just paid for it ourseives.
I'm not sure what they paid for - it's not even energy efficient.
We still have no AC. Our electric bill has doubled and there's a chance that running the AC with low freon all of these months has damaged the compressor.
Product or Service Mentioned: American Home Shield Air Conditioner Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1275.
Preferred solution: Let the company propose a solution.