After Two months with NO HEAT, my daughter was finally able to get a hold of someone with AHS who could do something. She asked for a cash payment in lieu of having Artic Heating and AC do the repair.
She still has not heard from them. Remember them, part is on BACKORDER? She had her furnace replaced within 3 days. AHS paid $1,600 in lieu of services but it cost her $2,400 to have replaced.
They said check could take 6 weeks, it was there in about 3 weeks.
As soon as check arrived she canceled her AHS policy. As I said Don't Waste Your Money.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Poor customer service.
Monetary Loss: $2400.
Preferred solution: Full refund.
American Home Shield Cons: Poor customer service.