I called to report my HVAC was broken and leaking through the ceiling to the bottom floor. After 8 days, a technician finally came out and looked at our system. Now 2 days later, I called to find out when it would be repaired. After 5 phone calls where I was disconnected after waiting on hold 36 minutes, 12 minutes, etc., I finally called the SALES department and got a contact for the "Authorization" department. The TOTAL AIR CARE technician has NOT sent in his diagnosis from 2 days ago!!
The Authorization Department representative contacted TOTAL AIR CARE and stated he will get the diagnosis submitted by the end of the day today. So I get to look forward to another HOT weekend!
IF/When it is resolved I will update this BUT right now I would say save your money and don't bother with this warranty!
Oh yea - wonder when they will address the ceiling damage? :an gry:
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Damaged or defective.
Monetary Loss: $7000.
Preferred solution: Deliver product or service ordered.
American Home Shield Cons: Customer service is the worst.