They have been advised by Plumbing Service Company and their repairman that the toilets were not working properly and required several flushes to eliminate the waste from toilet bowl. They authorized replacement of one toilet, but for reasons only they can explain, refused replacement on the other two, even though recommended by Service Repairman. Actually, two service repairmen advised replacement of toilets, since they would need three or four flushes to empty the toilet. The response of American Home Shield was it was not covered because there is no Mechanical Failure. After scratching my head trying to determine what Mechanical Failure meant, it was obvious that there is a system in American Home Shield to be able to deny any claims. Toilets are pretty simple: You do your "Duty".... Hit the Flush Handle....and then Gravity will take over. This is a bit more than American Home Shield could understand. Without question, they set the example of how NOT to run a company. My advise is to avoid this SCAM and find a reputable company or just pay for it out of your own pocket.
What is also very disappointing were their empty promises of returning phone calls; patronizing; arrogance and rudeness to name just a few.
If you are into Drama then go ahead.... you will find plenty with this Company.
Product or Service Mentioned: Plumbing Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.