A general observation from my past experiences with American Home Shield ( AHS)
a) they sub-contract their services through second tier (minor league) companies.
b) not unusual to wait a week (or more) just to get an appointment.......( with a 4 hour window)
c) one instance, (plumbing) it took the initial visit, plus (3) more visits , ( from 2 additional contractors) THREE MORE visits + (4) hour windows of wasted time + over a week waiting for a part
Another repair for a water evacuation hose for a washing machine hose took over THREE WEEKS to resolve
Today (April 16, 2011) , I received a reply to my 'on-line' service request for a repair to an oven door.....my assigned a date is MONDAY, April 25.....( another (4) hour window ) .that's over one week to either repair or evaluate the issue.....if a part needs to be ordered ,who knows how much longer........plus ANOTHER appointment with ANOTHER (4) hour window. My oven is used EVERY DAY !!
In frustration, I called the manufacturers service department.......they will be here tomorrow, Monday the 18th and if a part is needed......they will probably have it on the truck
Thanks for listening
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.