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1.3

Avoid American Home Shield at all costs. Although it is the largest home warranty company and advertises effectively, including posting many many positive reviews of itself online, it is the worst for honoring its contracts and for customer service/satisfaction.

In short, the company is borderline fraudulent.

This is from a Washington Post expose of unethical home warranty companies:

American Home Shield also hires contractors that are either unlicensed, under delinquency, or permanently closed by their local state.

WJLA-TV has reported on a case in which American Home Shield refused to pay for replacement of a clothes dryer that caught fire, on the ground that the local fire department had removed the dryer from the home when responding to the call. WJLA-TV repeatedly attempted to contact American Home Shield about the incident, but received no response.

This is from Consumer Reports review of home warranty companies:

Of the four companies we reviewed, the highest complaint generator by far was Memphis, Tennessee-based American Home Shield, with 4,660 complaints as of mid-June. Of the 44 reviews customers posted on the BBB website, 41 reported negative experiences with the company.

Of the four companies we reviewed, the highest complaint generator by far was Memphis, Tennessee-based American Home Shield, with 4,660 complaints as of mid-June. Of the 44 reviews customers posted on the BBB website, 41 reported negative experiences with the company.

My experience with AHS has been 100% unsatisfactory, frustrating, and costly.

User's recommendation: Avoid at all costs.

Product or Service Mentioned: American Home Shield Home Warranty.

Monetary Loss: $1900.

Preferred solution: Deliver product or service ordered.

American Home Shield Cons: Ahs refuses to make contracted repairs, Ahs uses substandard sub-contractors, Ahs does not take responsibility for its subcontractors, Ahs customer service is uselss agents dont even speak english, Ahs tries to make homeowner responsible for making repairs.

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