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A.bsolutely H.orrible S.ervice
Here is a typical example of how American Home Shield makes their money:
Yes, the promises are "on the table" per their description of services. But the fine print often gets overlooked...
We put in a service request by paying the $75 (on top of the standard yearly fee to "have the service," of course).
AHS calls us informing us that they would like to extend the "privilege" of choosing our own technician to do the job. Notice how they turned this around to seem as though they were doing us a favor.
When asked why they were extending this "privilege," they finally admitted that they could not find a qualified technician on their own.
They followed up with the stipulations:
1) technician must be licensed
2) technicuan must be qualified
3) technician must be insured
and (get this)...
4) technician could not be anyone of a list of TEN technicians that AHS did not approve.
The AHS agent informing us of this via phone was a foreigner incapable of speaking adequate English. Therefore, we asked that AHS email us the list of "do not use" technicians in writing because we could not understand her speech. She responded by saying that AHS has its limitations and could not do that(!)
We are new in this area and don't know of any technicians and it is quite apparent that anyone we chose would not be AHS authorized (they already know where the game is headed...
So, we asked why these TEN technicians were not authorized. She stated that AHS had bad experiences with them. So, we being new in this area are more qualified to seek a technician whom AHS would authorize?
Basically, the AHS agent admitted that AHS could not find anyone they would approve to perform the work and that was their way of excusing themselves from the responsibility of honoring their original promise.
If AHS is indeed the largest home protection company in existence, it is due to their ability to market their so-called "service" in a way that attracts more hopeful clients than other similar companies.
It says nothing of the company's ability to satisfy customer claims/requests. In our opinion, based on actual experience, AHS is a joke at best.
We are absolutely fed up with emails from AHS that ALL come from a "no-reply" which forces one to phone to speak to agents who are incompetent at speaking the English language.
User's recommendation: Stay away.
American Home Shield Cons: Failure to respond, Unethical.
Location: Cambridge, Massachusetts