I have spent so much time and energy with this, I am fed up. Over the past 20 years, I have paid over $15,000 to this company between the yearly contract fees plus the service fees when you actually use the warranty for a repair.
And what do I have to show for it? An old fridge that keeps springing leaks in the ice maker, resulting in a $75 fee each time.
And an old, broken-down central A/C unit from 1987 and now facing ridiculous charges for freon, multiple service fees for a unit that keeps breaking, and terrible customer service that has me waiting weeks during the hottest part of the year. I have spend countless hours on hold with customer service, been disconnected after being placed on hold on a 47 minute call this morning, and to think how much I have paid into this "warranty" over the years just makes me sick.
Product or Service Mentioned: American Home Shield Home Warranty.
Reason of review: Warranty issue.
Preferred solution: Let the company propose a solution.