Not resolved
1 comment

I have just received an e-mail saying AHS has been unable to reach me regarding a contractor visit. I have been home and using my e-mails so don't understand why it says no one can get hold of me.

The e-mail says not to respond to the e-mail. As far as I know we do not have a request in for a contractor but it could have been so long ago I have forgotten. I am totally frustrated at not being able to talk to anyone on the phone. I repeatedly get cut off after listening to all the options and then pressing O for an agent.

It does not matter what number I use the result is the same. My request does not match any of the options I am given by the robot so I press O for help.

I am considering not renewing my contract when it runs out. This is ridiculous

Product or Service Mentioned: American Home Shield Customer Care.

Reason of review: Poor customer service.

Preferred solution: I would love to just be able to talk to an agent about the e-mail sent to me which I do not understand.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

I got the same email and tried to both call an agent, and go to the website to see if I could log in and see something on my account. I was unable to reach anyone by phone to ask if there was an issue, and the website ( would not even come up. I’m not sure what is going on.

American Home Shield Reviews

  1. 1131 reviews
  2. 344 reviews
  3. 66 reviews
  4. 17 reviews
  5. 21 reviews
American Home Shield reviews