After paying approximately $5,000 in premiums, my swimming pool
stopped working. It was determined that it needed a new motherboard in the control.
AHS declined service since they deemed that it failed due to a power surge. Apparently there is some "fine print" that does not cover power surges. I have not been able to find anything regarding power surges in the SAMPLE contract currently on AHS's website. ALSO, I have tried on numerous occasions to download my actual contract, and have been unable to do so.
Funny, nothing else in my household was affected by this "power surge".
Everything about AHS's customer service is designed to frustrate the customer in the hope that they will just go away..........try getting a real person on the phone!!
I have cancelled my service ......$ 5,000 too late!!
Product or Service Mentioned: American Home Shield Pool Warranty.
Reason of review: Warranty issue.
Monetary Loss: $700.
Preferred solution: Let the company propose a solution.
I didn't like: Honoring the warranty is very poor.