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Advertised vs Delivered
Customer service
Product or Service Quality
Reliability
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Value for money
Warranty
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2 comments

After paying approximately $5,000 in premiums, my swimming pool

stopped working. It was determined that it needed a new motherboard in the control.

AHS declined service since they deemed that it failed due to a power surge. Apparently there is some "fine print" that does not cover power surges. I have not been able to find anything regarding power surges in the SAMPLE contract currently on AHS's website. ALSO, I have tried on numerous occasions to download my actual contract, and have been unable to do so.

Funny, nothing else in my household was affected by this "power surge".

Everything about AHS's customer service is designed to frustrate the customer in the hope that they will just go away..........try getting a real person on the phone!!

I have cancelled my service ......$ 5,000 too late!!

Product or Service Mentioned: American Home Shield Pool Warranty.

Reason of review: Warranty issue.

Monetary Loss: $700.

Preferred solution: Let the company propose a solution.

I didn't like: Honoring the warranty is very poor.

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Anonymous
#1593913

Totally agree, Anonymous! Motherboards are the ruination of all modern machinery!

Now they put motherboards in everything! That’s one of the many reasons a tankless water heater is a piece of *** Vacuum cleaners, coffee makers, tv’s are all unreliable now because it only takes one zap. The more electronics, the less reliable. As for this particular pool denial—the contractor would have tonfoot the bill for this if he didn’t say it was zapped by a power surge.

AHS caps their cost from the contractor at a ridiculously low amount: tha same amount as the denial! In other words, the repairman’s company got paid the same amount for this call when nothing was done as if the board was replaced!! It saved the contractor hundreds of dollars that a power surge was blamed. It didn’t save AHS anything, because the contractor is the one who has to keep costs down or eat it.

Those boards are expensive. Home warranties are as *** as the equipment is!

Anonymous
#1593690

Always the lousy motherboard. I hate modern equipment containing these lousy, foreign made, cheap crummy plastic doom devices.

Good old fashioned electromechanical controls rarely failed and were easy and cheap to repair if need be.

Now it's the microwave, the coffee pot, the clothes washer and dryer, etc ; everything has these *** controls and that's always what fails first. I ran a machine shop and the word "motherboard" was substituted in our daily vernacular by {{Redacted}}.

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