An Attorney should open up a Lawsuit against this Company
I plan on contacting the BBB and making a Formal complaint!
Do not give this company your money. I bought my Contract with my home. Everything in the house was warranties. If they couldn’t fix it they would replace it. I used them years ago several times and have been paying for 5 years and never calling just paying close to $50.00 a month.
I had a water softener H2O that broke and they sent Jet Out. I saved the texts since July 7
He took pictures and said he would turn it into Insurance. Months went by I would call because I had hard water showing in my faucets and I could taste the water. They would give me the run around and say we will call Jet. Weekly I would call and I felt totally ignored. I would ask for a supervisor and it seemed as if most of the calls were in third world countries. I kept calling because here I am paying a company $50.00 a month that isn’t taking care of me and I am a Property Manager.
I then started asking for the CEO’s phone number or address. They would tell me in every call they don’t like to give out their address or phone information. I said how can you own a business and you aren’t being taken care of and you can’t write a complaint to the owners.
The biggest run around.
I called the owner of Jet and he came over to see what was going on and he said the guy that originally came out quit. That was a big lie too. I called the guy cause I have his texts in my phone and he said he never quit. Then the owner of Jet told me in November 4 months later they don’t do water softeners
Omg wow what a huge huge thief this company is
I read so many negative reviews of how they take the money but don’t complete the work.
Then when I called to speak to a Supervisor she also lied and said the guy that first came out quit when he said he was still working for Jet and never quit.
I saw a commercial last night on tv
I was so upset they are fraudulently saying in their commercials they do water heaters when I asked the Supervisor when she said they didn’t do water softeners did they do water heaters and she said no. So it’s one lie after another!!
I pray someone stops them and an Attorney open up a Law suit and include me in it.
This is really dishonest practice.
I am canceling my auto pay and contacting my bank.
Product or Service Mentioned: American Home Shield Water Heater Warranty.
Reason of review: Poor customer service.