Atlanta, Georgia
Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Service Scheduling
Turnaround Time
Value for money

AHS had Total Air Care go to my house-their tech told my tenant that there was no leak in the AC unit and he could put Freon in and with the 75.00 AHS charge it would be 240.00-My tenant paid him and a week later no AC again -I called Total Air care and they said they never received payment and I sent them a copy of cashed check that thje tech had my tenant write to him-He stole our money and did nothing -it is now 22 days later and my Tenant still has no AC

Total Air care is a horrible company and tells you whatever you want to hear -If AHS says that Total Air Care is coming to your house -ask for another company -thats if you can ever get AHS backl on the phone after you pay them for your warranty

Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Poor customer service.

Monetary Loss: $450.

Preferred solution: my AC fixed and my renewal cancelled .

American Home Shield Cons: Zero follow-up.

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