I have a Thermador free standing Range. It took American Home Shield over one year to replace my Stove.
I was told by one of it's Representative "
You Have the Cadillac of stoves and we cannot replace that much for a Stove". After hundrends of calls, faxes and service calls AHS did replace my stove but only offered me one that cost $1000,00 that what would have been required to actually obtain the exact model that I had. Also I had to purchase it and wait for a refund. I kept explaininng to AHS that my husband was bed bound and required balanced meals.
It made no difference. Out of frustration , I accepted the offer and purchased the less expensive model.