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I made a service request on December 16, 2020 for my furnace. A repair person came from Qualified Heating &;;;;;;;;;;;;; Air in Cedartown, GA and after a few minutes told me my unit needed parts.

Finally, on December 28, 2020, the same repair person called and stated that they couldn't find parts for the furnace because of its age. He went on to tell me that I would hear from the customer service department at American Home Shield, and they would apply $1,500 to obtain a new unit. It is now February 17, 2021, and after many calls to the service desk at American Home Shield, I have no working furnace, I am elderly, and am freezing to death. I try calling Qualified Heating & Air - I get a voicemail box that is full.

I've made numerous calls to American Home Shield customer service, and every agent I speak with looks up my contract number 2368**** and tells me they understand the problem, and say they are going to "take care" of me. They promise to contact their supervisor and report my complaint, and even say they will call me the next day to tell me what the next steps will be - however - no one calls me back. This nonsense has gone on for too long - meanwhile, I keep paying the monthly fee of $44.99, in hopes that someone will help me purchase a new unit with the $1,500 allowance I am entitled to receive. DO NOT SIGN UP WITH AMERICAN HOME SHIELD.

They are a scam...and so is Qualified Heating & Air - Their Better Business Bureau summary says they've been around since 2007, have 2 employees, and annual revenue is $94,000.00. SCAM.

Monetary Loss: $360.

Preferred solution: Deliver product or service ordered.

American Home Shield Cons: Terrible customer service and subpar contractors, Whole operation is a con.

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