April 2019 - water line broke under kitchen floor. On line to AHS.
They sent a plumber who was told it was a leaky sink. Plumber refused to do any work until a leak detector company was called. AHS wont cover the cost because they don't have any AHS contractor who will come out to rural FL on an emergency basis. In order to use the rest of the house, we plugged the water line with a long wick soaked in epoxy resin to stop the leak.
This allowed us to flush toilets and take showers. AHS refuses to compensate for the leak company that finally came out after we plugged the leak that wrecked our kitchen hardwood floor. They list the case as closed and solved. They are running away from the warranty coverage.
May 2019 - pool heater broke.
They claim it was not a coverage option we chose. It states it clearly on the coverage page that came with the original documents. The on-line document now states "Pool Only". The people overseas deny it.
Can't reach a domestic customer disservice person. Again - listed as a case solved. I guess the concrete pool has to break before they will do anything.
May 2019 - water well controller broke on a 3 day weekend. AHS doesn't answer.
Emergency call to pump company for a bandaide repair. Called AHS on Monday. AHS won't send out a pump company stating it isn't covered. Got them to read page 4 (coverage page) of the contract.
AHS charged me $75 service fee to send out a plumbing co. Plumber called next day to schedule - explained the problem. Plumber has it listed as a broken water heater. They won't come out (over 40 miles).
Can't blame them. Called AHS. Foreign diplomat they hired for phone work claims we don't have coverage and hangs up.
Don't use this company. They exploit foreign laborers with no ability to provide any customer service.
Supervisors lie to you and will cheat you out of the service fee and avoid actual coverage of the insured item.
We are looking into this as a potential consumer fraud case for a good attorney. If I could give this company zero stars or negative stars I would.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Bad faith dealings for home warranty service.
Monetary Loss: $1250.
Preferred solution: Let the company propose a solution.
American Home Shield Pros: Deciphering pidgeon english.
American Home Shield Cons: Any action ahs took they lied.
Location: 860 Ridge Lake Blvd, Memphis, TN 38120