Plumbing main line blocked, called as a emergency, took them two days to have plumber call me to schedule a work for the next three days, one week without toilet and shower. Go figure.
After four days same location clogged plumber some Mexican who used a small snake and did not clear the way so stoppage was back, waited another 48 hour to get contacted by plumber to schedule me for the next three days same Mexican guy.
Two weeks no water toilet, more than 8 hours on hold with rude foreigners on he phone, I think they route your call to India so you don’t; even get to talk with the supervisor. Discussing company, considering suing the company for the fees I paid for the last five years.
Product or Service Mentioned: American Home Shield Plumbing Warranty.
Reason of review: Poor customer service.
Preferred solution: Full refund.
American Home Shield Cons: Deadbeat repair people who refuse to find a problem, Waiting on hold then being disconnected, Bad customer care.
Location: San Diego, California