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We have been a client for over 15 years. At first AHS would fix the occasional thing that broke.

Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it.

Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.

Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Poor customer service.

Preferred solution: Do the job we've paid you over 15 years to do..

Company wrote 0 public responses to the review from Jun 05, 2017.
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Anonymous
#1565947

The reason for so many denials is that the AHS contractor vendors are required by AHS to keep their average total ticket price below $200, which is a laughable amount when it comes to air conditioning work. There are few parts that even cost less than $200 in HVAC work, but that is the TOTAL amount AHS will allow a vendor to charge, INCLUDING, not in addition to, the CUSTOMER’S CO-PAY.

Therefore, the AHS contractor quickly learns that if one AHS customer runs up the expenses, 15 more customers cannot get anything.

The contractor absorbs the repair expense (parts and labor) anyway, not AHS. AHS doesn’t care HOW the contractors cap their costs at the target price—that is up to the contractor—the contractor can even do the work for free if they want—as long as the average cost per claim doesn’t exceed the targeted amount.

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