We have been a client for over 15 years. At first AHS would fix the occasional thing that broke.
Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it.
Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
Product or Service Mentioned: Air Conditioner Repair.
Reason of review: Poor customer service.
Preferred solution: Do the job we've paid you over 15 years to do..