I have been able to get service with them, and they do answer the call right away. They claim now that they are taking the service charge upfront.
But here is the problem nowhere is it stated in the contract that is provided to me from them that I have to pay them the contractors fee. That is a co-pay, same as when you pay your doctor a co-pay. Now, sometimes that is all they receive from us, the client is that $75. I live in a rural town in Arkansas and AHS uses a lot of small businesses in my area, so I have gotten to know some of these people who now refuse to work for them at all because they never get paid or they get paid months and months in arrears.
AHS has lied to my bank saying I have paid my monthly contract fee, which I proved I had, when they tried to get money back on my credit card. They are a mess. I have filed a complaint with the State Attorney General's office as have a lot of people here in Arkansas. They couldn't tell me what was going on as it was but the verbage that was used was enough as a former state government employee to let me know they were under investigation.
Also, Terminex is under the same umbrella if you have had problems with their service too. If I could afford anything else I would cancel in a heartbeat!
Product or Service Mentioned: American Home Shield Customer Care.
Reason of review: Poor customer service.