I had made an appointment with their contractor, emergency plumbing.
Emergency plumbing does not answer their phone, three hours before the appt. time, I called and cancelled due to a family emergency.
Almost three hours later, they called and said they would be at my home in 10 minutes. I told them I cancelled the appointment and they said ok. They told AHS, that someone at the door turned them away. This is a lie, no one was at the house.
So they charged $100.00, fraudulently. Now AHS won't schedule another service, without hearing the plumber's side, even though they already lied.
Find some other company, AHS is screwed up. They also keep you on hold for over 1/2 hour every time you call
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
American Home Shield Cons: Callcenter, Deceitful reps.