When there is a company who can do the job in a timely fashion authorize it. When a part is sitting in a warehouse a few blocks away go get it.
Two days to get a service call. Then, Don!t take two more days to get authorization to ship the same part that is sitting blocks away while disregarding the homeowner & leaving in brutal heat!! Put a new condenser if you must. Get a local company, not someone who is pissed to show up at 8:00 at night.
I’m the one without air, not the contractor! I still have no idea when ac is coming. It’s been five days & no part is here, no word from AHS. The only people you will be able to reach are people in the Phillipines who can’t solve a thing.
I’m ready to leave town. AHS May save themselves a nickel while screwing over their customers. Worst company ever seen & they break their own contract by denying the ability to have an outside contractor work when they can’t do their job in a timely fashion. Heat here is dangerous!
AHS does not care!
This is turned into the Better Business Bureau for not allowing it to be looked at by someone who Was qualified and available when ahs could not.
That was in the contract when ahs could not provide timely service. Brought some company from Henryetta OK not in our area.
Product or Service Mentioned: Goodman Manufacturing Air Conditioner Part Replacement.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
American Home Shield Cons: Website has not worked, Communication is horrible, Highly question the competency of contractors they hire, Could not perform work refused outside contractor.