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American Home Shield review in Dallas, Texas: Ripped up by this company

This company charges $125.00 on each service call addition to itsa nomal monthly fee.. I called twice in two months, one on May 2019 and on June 2019 for separate problem. On may, my refrigerator's ice maker was not working right. A technician visited a few days later and said the refrigerator's model was on recall s he can not do anything than left. When I called the maker found it was not true. I reported to AHS but they did not take any action to correct the matter. On June of 2019, I called for a shower room faucet that is 20 years old. Again a technician said AHS will not cove the repair, instead demand $350.00 to get it fixed. This is after payment of $125.00 service call fee. I finally decided decide to cancelled the contract with this dishonest company.
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Review
#1571313 Review #1571313 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1
Preferred solution
Let the company propose a solution
Save your money and sanity & don't use American Homeshield. Difficult to schedule service calls and, once scheduled, they send inferior contractors who don't know how to identify and fix issues. Was charged close to $5oo, because HVAC issue wasn't covered under the...
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2 comments
Machele
#1604296

You learned the hard way, but is for the best in the long run.

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Review
#1409914 Review #1409914 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Bad quality
Loss
$500
Tags
  • Experience Has Been Extremely Frus
I AM UNABLE TO CONTACT TECH. THAT ANSWERED REQUEST. HE REPORTED THAT MUD HAD WORN OUT THE PUMP. WE HAVE HAD RAIN ALL DAY, AND MY DEN IS FLOODED. I CAN HEAR THE MOTOR RUNNING, BUT IT HAS NOT BEEN ABLE TO PUMP OUT WATER. HE DOES NOT ANSWER CALLS, NOR MESSAGES LEFT. HE...
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1 comment
Anonymous
#1579890

Why do you need to contact the tech, after hours, after it was determined that AHS does not cover the item or the condition? If you need to reach anyone about your claim, contact AHS.

If you want to hire the contractor outside of the home warranty, you will be able to reach them. Otherwise, don’t bother them with your AHS policy dispute.

Review
#1380902 Review #1380902 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
1.0
Details
have been a loyal customer of American Home Shields for six years. My AC stopped working three weeks ago. The first time I waited over 26 minutes to talk to someone. The agent said someone will come out to check the problem within 24 hours. The AC repair man from All...
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4 comments
Anonymous
#1511107

terrible customer service! DO NOT waste your money and time with this cheating people, not only with this one but wit non of warranty companies.

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Review
#923795 Review #923795 is a subjective opinion of poster.
Service
Air Conditioner Repair
Pros
  • Easy payment
Cons
  • No resolution to issue
  • Liars about items not covered under my poilicy
  • Timing
Reason of review
Warranty issue
Loss
$3500
Preferred solution
Deliver product or service ordered
Tags
  • Poor Warranty Service

American Home Shield Customer Care Review

Very bad customer service when you really need them, and use bad companies to repair at least cost. Very disappointed... They are unfear and disrespectful during an issue. Bye bye....ahs
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Review
#893339 Review #893339 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
1.2
Details
Our water heater blew a leak, and we currently have water pouring down the exterior wall of our home, through an attic, and our light sockets under the attic heater. We called American Home Shield (for the second time in our contract with them- the first was also a ***...
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Review
#781332 Review #781332 is a subjective opinion of poster.
Cons
  • Bad customer care
  • No emergency action
  • Subpar services offered
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • Plumbing
  • American Home Shield Review
  • In Cahoots With Subpar Contractor

American Home Shield - Claim Review from Dallas, Texas

Worst esperience ever i called with home ac problem they sent company out and their "educated guess"was a dog had been urinating on outdoor alum coil and caused it too rot lol my yard is fenced in i have no amimals so they tell me im entitled too a 2nd opinion with a different one of their companies they use " i couldnt call someone i wanted too" had too use who they referred. So i said ok as long as it dont cost me again just got a bill from ahs wanting 75.00 for 2nd opinion and i called the ac people they said their visit was no charge so not only did they deny my claim they had me pay 75 for 1st visit and now are billing me for 2nd visit just cuz needless too say run from these folks all ive seen is complaints and class action law suits p.s they also told the 2nd company what the 1st company diagnosed when they called them so both places have same story i never did see 2nd company come by
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Review
#693947 Review #693947 is a subjective opinion of poster.
Service
American Home Shield Claim
Reason of review
Pricing issue

American Home Shield review in Dallas, Texas: DO NOT EVERY BUY A WARRANT FROM THIS COMPANY

Had claim for cracked toilet that was leaking - after 2 weeks and being put on hold for 25 to 45 minutes finally found out my claim was denied. It was not normal wear and tear. I mean, seriously, how do you crack a toilet? This is the second time AHS has failed me. Had a leak in the dishwasher - they sent a plumber - cost $100 - plumber said it need an appliance repair person - that would have been another $100! We just paid to put a new one in. It would have been more expensive and all they would have done was try to fix it when it was so old it needed replacement. Horrible! Horrible company! I've been paying appx $50/month for over 3 years and this is what I get ? Unbelieveable.
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Review
#658061 Review #658061 is a subjective opinion of poster.
Reason of review
Warranty issue

American Home Shield review in Dallas, Texas: Trash Compactor left unrepair and deny to provide new one..AHS BLOOD SUCKERS

American Home Shield review - Trash Compactor left unrepair and deny to provide new one..AHS BLOOD SUCKERS
American Home Shield review - Trash Compactor left unrepair and deny to provide new one..AHS BLOOD SUCKERS
Service guy came to repair trash compactor and he found one less than 3 inch bone and he has make an issue that because of the compactor got burnt out. I said if a compactor can't handle 3 inch bone then it should not be called as compactor. He is not ready to accept the fact that the same machine I am using more than 10 years and every machine has life. For the past 5 years I am just paying to AHS to take care of this kind of incidents. AHS has simply denying to repair or replace compactor. AHS is a blood sucker. They only need our money. Every year without my information they are renewing the contract. I would you want yourself to be ripped off join hands with this unethical company. BLOOD SUCKERS..
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3 comments
Anonymous
#1173932

American Home Shield or choice warranty or any company make billions of dollars cheating!

When they sign you up.. They give you a rosy picture but when time comes for repair or replacement..

They don't want to abide by it.

I wish I had read these comments before signing AHS.

They denied my claim for garbage disposal that there is a foreign object stuck inside without feeling it, without seeing it?

Bunch of ***!

The garbage disposal went dead. So, I am cancelling my service with AHS. Last month..

My 3 car garage doors were not working properly.. They again said that they don't cover this item and the cost to repair and replace the spring and wheels..$550. My refrigerator was not working.. They won't replace the compressor or any repairs because they said the area was dusty.

A company called vertex appliance repair in Virginia denied and AHS denied to repair. It's one thing after another.. I have 9 different contracts with AHS.. Today..

I am cancelling all contracts with AHS and 9 contracts with Choice home warranty(they are even worst) z The most technicians are uneducated and don't know anything about repairs.. I had a former taxi driver who is a plumber now.. They are only concerned about taking the $75 and they run. STOP WASTING MONEY FOR UNNECESSARY FEES TO ANY HOME WARRANTY COMPANIES..

When you could do on your own or hire someone qualified. In long run..

You pay more for all then making these companies rich. Good luck

Anonymous
#753375

You post a picture of your kitchen sink with *** in it! Based on this pic and the wording in your complaint.

It leads me to believe that you have "trash compactor" confused with what is actually a "garbage disposal"! Anyone with half a brain knows that you DON'T run bones down a sink's GARBAGE DISPOSAL!!! Doing so, you are only asking for a burnt out disposal.

Based on your own negligence; (you don't know the difference between a COMPACTOR and a DISPOSAL), A.H.S. is well within their contract to not pay for your claim!!!

Anonymous
#748620

Trash compactor or garbage disposal??? Why is the picture of a sink?? :upset

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#460043 Review #460043 is a subjective opinion of poster.

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Unprofessional Construction Review

I have been a customer of ahs for many years never had any problem with them and their contractors until recently sending off someone doesnt even look like he knows what hes doing and cant barely understand hes asian accent..anyway he charged me and left...the next day it went off again...i feel like im ripped and about ahs i cant believe as good as company they have they will hire such kind of contractors and i wonder how they unstand him because i cant contractorslhacontractors
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#491473 Review #491473 is a subjective opinion of poster.