State: Texas Product: American Home Shield Warranty Clear all filters (48 of 403 reviews match)
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American Home Shield - Feeling conned

2.0
Details
I had a year warranty with American Home Shield. I used it twice both times for similar situations. They don't pay to bring your property back to where it was so consequently I have three holes in my ceiling. After a year I continued on a month to month basis and I was robbed in May. The credit card was cancelled due to the robbery. I tried to call and cancel and ended up on hold forever. Consequently, I never got through and just didn't give a new credit card number. They are now trying to say that I owe them for the remainder of the year (even though I was on a month to month). I am currently on hold with them again trying to resolve the issue. I was on hold for 5 minutes waiting for a supervisor and then they hung up on me. I am back in an endless ***.
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Author
Location
Austin, Texas
Product
American Home Shield Warranty
Cons
  • Lack of flexibility for a resolution
  • No supervisor available
Reason of review
Return, Exchange or Cancellation Policy
Loss
$171
Preferred solution
Price reduction
Review #922086 is a subjective opinion of poster.
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American Home Shield - On hold for hours/poor service

I have had several bad experiences using their service providers. Some are good and others I will not let back on my property. Had a major plumbing problem and they could not find anyone until 3 days later. That was not going to work as I had water damage leaking through onto my ceiling in my gameroom below. They gave me an outside authorization to contact my own plumber which I did and they came out the next day. Now they said they are not going to reimburse me as the plumber was on hold for over 30 minutes waiting to get an authorization from them to do the work and he had to leave for another job and couldn't remain on hold for who knows how long! WHAT KIND OF *** IS THAT! He is paid by the hour and has other work to do. I remained on hold until someone answered and they told me that he would have to call them for me to get reimbursed! How ridiculous!! They do not want to pay! Now I have damage on my ceiling below and they said they will not cover that! I am sick of this company. I paid an AC contractor referred by them last year over a $1,000 extra dollars for Freon that obviously was not needed as I had to call another AC company this year as it was not cooling again. They told me that they had many complaints regarding that contractor doing the same to other clients. American Home shied should reimburse me for this money I paid out needlessly. I have had it with this company and will be looking for a new one!!
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Author
Location
Granbury, Texas
Product
American Home Shield Warranty
Cons
  • All of the below
  • Too long of wait on the phone
Reason of review
Bad quality
Loss
$1085
Preferred solution
Let the company propose a solution
Review #874859 is a subjective opinion of poster.
0 comments
1.0
Details
American Home Shield (AHS) is a sham. The warranty only covers a very small percentage of the repair cost and the repair costs are so excessive from their network of contractors that you can get a lower cost repair, with less headache, simply by going direct to a...
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Author
Location
Frisco, Texas
Product
American Home Shield Warranty
Cons
  • Callcenter
  • Lack of common sense
  • Poor customer service
Reason of review
Not as described
Loss
$650
Preferred solution
Full refund
Review #861547 is a subjective opinion of poster.
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American Home Shield - No loyalty to Their Customers

2.0
Details
American Home Shield has zero loyalty to their customers and rude staff. They were to replace a stove in a rental property and couldn't meet the tenant's time schedule. The contractor didn't call the tenant, had wrong phone number. The contractor insisted that they called the tenant and me, total lie. The stove was returned and I was charged a &90 restocking fee. It is very obvious that American Home Shield thinks more of their contractors than their clients. I cancelled policies and went to Landmark, which treats their clients much better and with respect! Do not use this company!
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Author
Location
Houston, Texas
Product
American Home Shield Warranty
Cons
  • Poor customer service
  • Difficult to deal with
  • Too long of wait on the phone
Reason of review
Poor customer service
Review #813929 is a subjective opinion of poster.
0 comments

American Home Shield - AHS is a scam and will not fix anything!

1.0
Details
Absolute worst scam I've ever been a part of. They will fix nothing and charge you for the service call. Every claim is denied or not covered! Contractors they use are idiots. Good luck getting a fair refund from these *** artists! I had to go to the BBB to try and get a refund. Unfriendly and unknowledgeable customer service. My realtor recommended them which was a joke. I'm not even sure the contractors they use are legitimate or trained in their field of repair. They aren't even listed online or in the phone book these techs.
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Author
Location
Houston, Texas
Product
American Home Shield Warranty
Cons
  • Communication skills
  • Issues with refund
  • Lack of communication between vendor and ahs
Reason of review
Bad quality
Loss
$700
Preferred solution
Full refund
Review #809500 is a subjective opinion of poster.
0 comments
1.0
Details
in my opinion, the most crooked company i have ever had to deal with in my life. took them 3 months to replace the thermostat on my furnace. they sent out a couple of kids to install a microwave for me--that was a joke. i had to hire a handyman to install it correctly....
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Author
Location
Plano, Texas
Product
American Home Shield Warranty
Cons
  • Difficult to deal with
  • Commitment to contract terms
  • Cant speak with manager
Reason of review
warranty is not as described
Loss
$2000
Preferred solution
Let the company propose a solution
Review #761804 is a subjective opinion of poster.
0 comments
1.6
Details
I've had American Home Shield for about 15 years. Most of the time I've had satisfactory results as long as it is a small repair ie an appliance like a clothes dryer, dishwasher, oven or garage door opener. Any large repair like central AC or water heater you need to...
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Author
Location
Cypress, Texas
Product
American Home Shield Warranty
Cons
  • Difficult to deal with
Reason of review
Not as described
Loss
$581
Preferred solution
Deal honestly. If the warranty only covers a contractor dropping off a new unit and hauling off the old one then that is what the contract should say instead of purposely give the false impression that installation and labor is covered.
Review #750977 is a subjective opinion of poster.
0 comments
I wonder if the AHS customer service reps. allow the customer to be on hold for a minimum of 30 minutes before they answer. I recently had the need for an electrician and held on for approximately 30 minutes, all I could that particular day, and they never answered....
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Author
Location
Fort Worth, Texas
Product
American Home Shield Warranty
Reason of review
Poor customer service
Review #742522 is a subjective opinion of poster.
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American Home Shield Warranty Review

1.0
Details
Leaks in the house, kitchen sink, bathroom, shower all not covered. This insurance sucks. Gets payment and no insurance at all!
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Author
Location
Pearland, Texas
Product
American Home Shield Warranty
Reason of review
Warranty issue
Review #724232 is a subjective opinion of poster.
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American Home Shield - Not a good company to do business with

I purchase a warranty from American Home Shield and always felt protected should I make a claim, well forget that. I called them and was told I was covered for my water leak, they sent the first plumber that knew nothing but to take your money. He looked at it and tighten the nut on the outside faucet and told me it was fixed. I gave him my $125 according to my contract. I was embarrassed that I could have figured that out myself, a day later it was still leaking so I called him again and he came out and told me he couldn't fix it that they would have to call someone else to do a leak test. Couple days later USA Plumbing showed stood against the wall and called it in about the leak, I guess they asked him questions so he answer with wrong information that cost me to be denied. This man has never been to school, could speak English very well so I knew he didn't understand what they were asking him. I asked him myself did you go to school to do this type of work, he stated no learn hands on. He told the person at the other end that my foundation had tension post and ground movement, neither were correct, I live in the hill country and there is no dirt that could move my house and it has rebar foundation. AHS had to go by their tech information so I lost. Paid for two years and this was my first claim, worst piece of a company. I hope this will have some of you wanting to get home warranty with AHS. the bottom line there Crookers. Plumber was from Mexico
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Author
Location
San Marcos, Texas
Product
American Home Shield Warranty
Reason of review
Bad quality
Review #707208 is a subjective opinion of poster.