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American Home Shield review in Carrollton, Texas: Awful. Uncaring, dismissive, argumentative

1.2
Details
Called to get freezer repaired, said it was not covered even those we specifically asked about it when we signed up. Had to have them out 5 times for AC. Company techs said they were only allowed to do so much by AHS. Canceled and they acted as tho it was a common occurrence. Total waste of money!
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Review
#1692489 Review #1692489 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield review: Do not!

2.2
Details
I have been a customer for over 10 years and have never been treated so badly as I was today. I called to check on a status and was put on hold for 20 minutes and then hung up on. This happened 2 more times later in the day. Not sure of changes but I am now looking for another warranty services company.
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Review
#1728540 Review #1728540 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Been good in past
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
1.6
Details
*** Today will be the 5th time a technician has been dispatched to repair my AC unit. AHS dispatched A-US Air of Texas. 7/30 Mike advised he would arrive between 11-2, arrival time 3:20 Mike viewed the outside unit, went into attic advising there was a wire corroded...
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1 comment
Anonymous
#1738503

Your system has disintegrated and corroded to the point that leak repair is no longer a viable solution. At this point, the indoor evaporator coil is crumbling due to corrosion, and can’t be fixed with a lasting solution.

The compressor outside is probably wearing out quickly and aged out, suffering from being run low on freon. However, the contractors are going to have to make band aid repairs at their own expense, because this is the exact scenario that can run their ticket totals up and get them fired from AHS. They can’t charge AHS more than a service call, even if the entire system has to be replaced. Also, parts and freon, and even the brand new equipment would be purchased and supplied by the contractor, not AHS, in order to keep AHS’s costs down.

This is done so that the contractor doesn’t lose his future business relationship with AHS. Obviously, this interference will keep you, the customer, from getting what you need. They will delay, and pass you around from contractor to contractor. Politics will come into play, and the AHS contractor relations representative will have to get heavy on his least favorite contractor in your area, and threaten them to eat this job or else kiss all future business from AHS goodbye.

Since these warranty service providers can’t make it in the retail market, thanks to the bad reviews from home warranty customers, they will eventually cave in and buy you a minimal piece of equipment to get your system running. However, the out of pocket, non-covered costs to you, will be inflated to offset their loss; and the equipment will be mismatched with the rest of your system, perpetuating your failures into the future. Is it really worth it to fight this through? Your best bet is to accept a cashout from AHS for a few hundred dollars and move on.

Hire your own contractor to replace the entire system properly. It should cost you $6,000-7,000 for a decent job. Don’t replace just the indoor unit—you also need a matching furnace (if your heat is gas) and a matching outdoor unit so that you can get the full 10 year expected life span out of the new system. That’s correct; a new system is only expected to last 10 years, and even that is not designed to be trouble-free.

Don’t blame the contractor or AHS for that—or even the manufacturers.

It’s actually the fault of the EPA for raising the energy efficiency standards. The EPA favors energy efficiency over equipment lifespan, and you can’t have both, apparently.

Review
#1635664 Review #1635664 is a subjective opinion of poster.
Service
American Home Shield Air Conditioner Repair Estimate
Pros
  • Initially good but has gotten flaky
Cons
  • Lack of care or concern i pay you to care
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Cant Reach Supervisor

American Home Shield review in Houston, Texas: Need Address

I need a physical address to send a payment by Federal Express. I'm on the phone with customer service now and the guy I'm talking to has put me on hold. HELP
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Review
#1689279 Review #1689279 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Have been with AHS for about 8 months, for the first time I had to request AC unit repairs and was told that I have to pay an additional $125 to the technician for repairs, plus my service charge of $100. This is out right ridiculous. This was never communicated that...
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1 comment
Anonymous
#1741318

Do you work after hours and holidays for free? I’m sure you could have waited until Tuesday or later, since Monday is Labor Day, and not have to pay an added fee.

Sometimes you have to decide what level of service and timeliness you are willing to pay for.

Home warranties are the lowest paying service calls for contractors, so you will never receive red carpet service. Obviously, you are expecting more than a home warranty is designed for.

Review
#1641392 Review #1641392 is a subjective opinion of poster.
1.5
Details
I've been a Realtor for 8 years now and have used several Home Warranty companies and had recommended AHS to some of my clients. When we bought our new home a year ago, I decided to try American Home Shield out and see how they operate. When the temperature started to...
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1 comment
Anonymous
#1720392

You realtors should know better! These home warranties are all scams, just like it sounds.

As a realtor, you should know some reputable, local service people you could use, and if you don’t, you don’t have a very strong network. Drop the home warranty, and don’t recommend ANY home warranties to your clients. They are all scams. They are not good for emergencies, or any other breakdown.

If it’s a small, inexpensive repair, it might work, but cheap repairs are not the real reason people buy home warranties—it’s meant for the big stuff. They are completely worthless.

Review
#1596859 Review #1596859 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
3.0
Details
1. requested work order on 22 May,2019 on my refrigerator. The filter was leaking water, water dispenser and ice maker was not working, Sears technician showed up on 23 May,2019 to make repairs. his first words were that he tells all his customers to take off filters...
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Review
#1589562 Review #1589562 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$75
Preferred solution
Have AHS submit work request and waive the $75 fee

American Home Shield review in Granbury, Texas: Horrible customer service

1.3
Details
Called July 11th with an A/C issue. They contacted one of their HVAC contractors- then they wash their hands after processing the 100.00 service call. 27 days later and we may have a tech today
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Review
#1615602 Review #1615602 is a subjective opinion of poster.
Cons
  • You cannot address all problems from their website
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Customer Service Is Extremely Poor
2.0
Details
During the summer of last year we noticed the house wasnt cooling below 82 degrees so we set a work order through AHS. I cant say for sure which vendor was dispatched first but multiple came(Bisset, Four Seasons, Oasis). One of the companies, I think Oasis, changed the...
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Review
#1585928 Review #1585928 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service

Contact American Home Shield Customer Service

Website:
Mailing Address:
860 Ridge Lake Blvd.
Memphis, Tennessee 38135
United States
Phone:
(800) 776-4663
All American Home Shield Contacts

American Home Shield Products and Services Reviews

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Latest Question

American Home Shield Questions
1.0
Details
I called due to A/C problems - water is pouring out onto my floor. I could not understand the woman who answered the phone due to a very soft and HEAVY accent. I asked to speak to her supervisor - she hung up on me. Called back and talked to Vince; told him the problem...
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1 comment
Anonymous
#1719927

Turn the air conditioner OFF. Yes it will get hot, but go down to wal mart or Lowe’s or Home Depot or Sam’s and buy a window AC. Or, you could just call a retail HVAC guy and pay $125 for a condensate clog removal.

Review
#1595807 Review #1595807 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Horrible customer service
  • Unreliable
  • Limited number of local contractors
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered