American Home Shield Reviews in Texas, USA

Your system has disintegrated and corroded to the point that leak repair is no longer a viable solution. At this point, the indoor evaporator coil is crumbling due to corrosion, and can’t be fixed with a lasting solution.

The compressor outside is probably wearing out quickly and aged out, suffering from being run low on freon. However, the contractors are going to have to make band aid repairs at their own expense, because this is the exact scenario that can run their ticket totals up and get them fired from AHS. They can’t charge AHS more than a service call, even if the entire system has to be replaced. Also, parts and freon, and even the brand new equipment would be purchased and supplied by the contractor, not AHS, in order to keep AHS’s costs down.

This is done so that the contractor doesn’t lose his future business relationship with AHS. Obviously, this interference will keep you, the customer, from getting what you need. They will delay, and pass you around from contractor to contractor. Politics will come into play, and the AHS contractor relations representative will have to get heavy on his least favorite contractor in your area, and threaten them to eat this job or else kiss all future business from AHS goodbye.

Since these warranty service providers can’t make it in the retail market, thanks to the bad reviews from home warranty customers, they will eventually cave in and buy you a minimal piece of equipment to get your system running. However, the out of pocket, non-covered costs to you, will be inflated to offset their loss; and the equipment will be mismatched with the rest of your system, perpetuating your failures into the future. Is it really worth it to fight this through? Your best bet is to accept a cashout from AHS for a few hundred dollars and move on.

Hire your own contractor to replace the entire system properly. It should cost you $6,000-7,000 for a decent job. Don’t replace just the indoor unit—you also need a matching furnace (if your heat is gas) and a matching outdoor unit so that you can get the full 10 year expected life span out of the new system. That’s correct; a new system is only expected to last 10 years, and even that is not designed to be trouble-free.

Don’t blame the contractor or AHS for that—or even the manufacturers.

It’s actually the fault of the EPA for raising the energy efficiency standards. The EPA favors energy efficiency over equipment lifespan, and you can’t have both, apparently.

Do you work after hours and holidays for free? I’m sure you could have waited until Tuesday or later, since Monday is Labor Day, and not have to pay an added fee.

Sometimes you have to decide what level of service and timeliness you are willing to pay for.

Home warranties are the lowest paying service calls for contractors, so you will never receive red carpet service. Obviously, you are expecting more than a home warranty is designed for.

You realtors should know better! These home warranties are all scams, just like it sounds.

As a realtor, you should know some reputable, local service people you could use, and if you don’t, you don’t have a very strong network. Drop the home warranty, and don’t recommend ANY home warranties to your clients. They are all scams. They are not good for emergencies, or any other breakdown.

If it’s a small, inexpensive repair, it might work, but cheap repairs are not the real reason people buy home warranties—it’s meant for the big stuff. They are completely worthless.